What would you like to do?
We are Rwanda's most trusted smart device experts.
Ask Google.
© 2026 Emahali Limited.
NetcoreOne for Business.
- Lorem
- Ipsum
- Dolor
- Tenin
Login to Netcore
Create Netcore
Contacting Partner
Get Support
Get Help
Emahali Support
Frequently Asked Questions
-
How can I get in touch with your support team?
You can reach our support team via email, phone, or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
-
Can I bring my device directly to your store for repairs?
Yes! We welcome walk-ins. Bring your smartphone, laptop, desktop, or other smart device to our store, and our technicians will assess it and provide repair options.
-
Do you offer online booking for device repairs?
Absolutely. You can schedule a repair appointment online through our website. This helps us prepare the right tools and parts to fix your device efficiently.
-
What information should I provide when contacting you about a repair?
Please include your device type, brand, model, a brief description of the issue, and any previous repairs if applicable. This helps our team give accurate advice and prepare for a quick repair.
-
Can I inquire about buying a device or accessories via this help center?
Yes! You can ask about available smartphones, laptops, desktops, accessories, and pricing. Our team will provide details and guide you on how to purchase your desired device.
Please use the online form to get answers to all your enquiries:
Required
Unaccepted Required
Required
Required
Required
By submitting, you agree to our terms of use and privacy policy.
One or more fields have an error. Please check the fields above and try again.
Your inquiry information has been successfully sent.
Your inquiry has been sent!
An email response will be delivered to you shortly.
Servicing & Repairs
We do it better
Let us fix it
Frequently Asked Questions
-
Do you repair both business and personal devices?
Yes, we repair devices for individuals, startups, and enterprises, including smartphones, laptops, desktops, and other smart devices.
-
What types of repairs do you offer?
We handle hardware repairs, software troubleshooting, diagnostics, upgrades, data recovery, and performance optimization across multiple device brands.
-
How long do most repairs take?
Repair time depends on the issue, but many common repairs—such as screen or battery replacements—are completed the same day.
-
Do you offer warranty on repairs?
Yes, virtually all our repairs come with a service warranty covering workmanship and replaced parts for a specified period.
-
Can businesses set up long-term repair and support contracts?
Absolutely. We offer customized maintenance and repair plans for businesses managing multiple devices or IT assets.
Use the form below to help us understand the issue with your device.
Required
Unaccepted Required
Required
Required
Select an issue
Required
Required
By submitting, you agree to our terms of use and privacy policy.
One or more fields have an error. Please check the fields above and try again.
Your inquiry information has been successfully sent.
Your inquiry has been sent!
An email response will be delivered to you shortly.
My Service Warranty
Device History
Careservice Information
Warranty Disclaimer
Our warranty coverage is limited to a maximum period of 30 days from the date of collection. Repairs involving charging issues are not covered under warranty, as charging issues are generally subject to external factors, including the charger, cable, power source, and manner of use, which are beyond our ability to monitor or control after the device leaves our care.
Portal Information Disclaimer
Cloveswood an independent service provider, manages and maintains this portal. By accessing or using this portal, you acknowledge and agree that the information retrieved through it constitutes the official and authoritative record for the relevant service or transaction. You agree not to alter, manipulate, reproduce, or otherwise misrepresent any information retrieved through this portal. Where any discrepancy arises, the information available through the portal shall prevail as the authoritative source of record, and any inconsistent or conflicting record shall not be recognized as valid.
Warranty Lookup Instructions
For smartphones, retrieve your International Mobile Equipment Identity (IMEI) by dialing *#06#. For smartwatches, laptops, and other devices, use the device Serial Number (S/N) or the reference number provided when your device was serviced. Enter the applicable credential below to securely retrieve your service warranty status.
No Credential Entered
By submitting, you agree that you have read, and understand the "Portal Information Disclaimer".
Embed code
Newsletter Signup
Success
Confirmed!